***Please refer to the banner announcements at the top of our Home Page regarding the latest information regarding our office closure. We will comply with all future State of MI guidelines as announced. Thank you for your patience and understanding. ***
November 24, 2020
PIE&G’s lobby remains closed at least through Thursday, Dec. 31, 2020 to maintain the personal safety of our critical infrastructure employees, members and the public. PIE&G is following State of Michigan guidelines [MI Department of Health and Human Services (MDHHS), MI Occupational Safety and Health Administration (MIOSHA) and the MI Governor]. We will continue to comply with all COVID-19 emergency safety rules and guidelines as announced to protect employees and members.
We will accept appointments where circumstances warrant. You may call us at 1-800-423-6634, use the drop box or access your account online at pieg.com or with our free SmartHub mobile app.
The Michigan Department of Health and Human Services continues to recommended the precautions of the CDC that include washing hands, wearing a mask and watching your distance to maintain at least 6 feet of separation. For more information on the latest regarding Covid-19, visit , visit this link.
The US Center for Disease Control and Prevention has more information at a federal level about COVID-19 and our current pandemic. Click the link here to access the federal government’s information and resources.
***NOTE: Please refer to the banner announcements at the top of our Home Page regarding the latest information regarding our office closure. PIE&G is following guidelines per Gov. Gretchen Whitmer’s Executive Order #2020-160 & 161 (Amended Safe Start/Worker Safeguards) and the MI Legislature. We will comply with all future amendments and new orders as announced. Thank you for your patience and understanding. ***
April 8th, 2020
PIE&G has extended at least through April 30 and possibly longer, suspension of all nonpayment shut offs, collections and late fees on delinquent balances for residential and commercial accounts. PIE&G will offer extended payment plans to those adversely affected by the crisis, especially seniors, low-income members and those experiencing financial hardship due to job loss, lay off or illness.
PIE&G’s lobby will also remain closed through April 30 and possibly longer, while maintaining a full staff, including linemen, natural gas crews and Member Services, all of whom are working to maintain essential utility services. Some employees are working from home and work stations have been moved to accommodate social distancing between employees. We are limiting field personnel to essential tasks and emergencies only. All non-essential appointments have been canceled. Updates will be provided through press releases to local media outlets (TV and newspapers), online at pieg.com, and on our Facebook page. You may contact PIE&G as follows:
Member Services: 1-800-423-6634 (Monday – Friday 8 am to 4:30 pm)
Pay-By-Phone: 1-866-999-4571 (have your account number available)
Report power outages: 1-800-423-6634
Natural gas emergencies: 1-800-655-8565
PIE&G will maintain the procedures outlined above in accordance with Governor Whitmer’s Stay Home, Stay Safe Executive Order and will abide by any amendments or new orders as they announced.
These extraordinary steps are intended to protect employees, members, the public and all families, from unnecessary risks of exposure during the pandemic. Thank you for your patience and understanding.